Privacy Policy | Gleam Spot

Gleam Spot ("we", "us", or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us when you:

Fill out forms on our website, including booking requests
Contact us via email or other means
Subscribe to our newsletter or marketing communications
Use our pet care services

Personal Information

The personal information we may collect includes:

Name and contact details (email address, postal address)
Information about your pets (name, breed, age, health conditions)
Service preferences and booking history
Payment information (processed securely through third-party providers)
Communications you send to us

Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

IP address and browser type
Device information and operating system
Pages visited and time spent on each page
Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our pet care services
To process and confirm bookings
To communicate with you about appointments and services
To send you updates, promotional materials and newsletters (with your consent)
To respond to your enquiries and support requests
To maintain records for veterinary or emergency purposes
To comply with legal obligations
To analyse website usage and improve user experience

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

Contract: Processing necessary for the performance of our services
Consent: Where you have given clear consent for marketing communications
Legitimate interests: For business operations, improving services and fraud prevention
Legal obligation: Where we are required to comply with legal requirements

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

With service providers who assist in our operations (payment processors, email services)
When required by law or to protect our rights
In connection with a business transfer or merger
With your explicit consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Service records are typically retained for seven years for legal and administrative purposes.

Your Rights

Under data protection law, you have rights including:

Access: The right to request copies of your personal data
Rectification: The right to request correction of inaccurate data
Erasure: The right to request deletion of your data
Restriction: The right to request restriction of processing
Portability: The right to request transfer of your data
Objection: The right to object to certain processing

To exercise any of these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Gleam Spot
47 Meadow Lane
Bristol, BS4 2TP
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.