Terms of Use

Please read these Terms of Use ("Terms") carefully before using the Gleam Spot website or our services. By accessing or using our website and services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.

2. About Us

Gleam Spot provides professional pet care services including grooming, day care, pet sitting and related services. We are based at 47 Meadow Lane, Bristol, BS4 2TP, United Kingdom.

3. Use of Website

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to any part of the website
• Use the website to transmit harmful content or malware
• Interfere with or disrupt the website or servers
• Copy, reproduce, or distribute website content without permission
• Use automated systems to access the website without our consent

4. Service Bookings

4.1 Booking Process

When you submit a booking request through our website, it constitutes an offer to purchase our services. We reserve the right to accept or decline any booking request. A booking is only confirmed once we send you written confirmation via email.

4.2 Pricing

All prices displayed on our website are in British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time, but changes will not affect bookings already confirmed.

4.3 Additional Charges

Additional charges may apply for:

• Large breed dogs
• Severely matted coats requiring extra work
• Extended appointments due to pet behaviour
• Special treatments or products requested

We will always discuss any additional charges before proceeding.

5. Cancellation Policy

5.1 Client Cancellations

We understand that plans change. Our cancellation policy is as follows:

• Cancellations made more than 24 hours before the appointment: No charge
• Cancellations made less than 24 hours before the appointment: 50% of service fee may apply
• No-shows without notice: Full service fee may apply

5.2 Our Cancellations

In the rare event that we need to cancel your appointment, we will provide as much notice as possible and offer to reschedule at a convenient time.

6. Pet Requirements

6.1 Vaccinations

All pets must have up-to-date vaccinations. Dogs require core vaccinations including distemper, parvovirus and kennel cough. Cats require FVRCP vaccination. You must provide proof of vaccination at your first appointment.

6.2 Health Conditions

You must inform us of any health conditions, allergies, behavioural issues, or special needs your pet may have. This information is essential for providing safe and appropriate care.

6.3 Pet Behaviour

If your pet displays aggressive behaviour that poses a risk to our staff, we reserve the right to discontinue the service. In such cases, you will be charged for the time already spent.

7. Liability

7.1 Our Liability

We take the utmost care with all animals in our charge. We are fully insured for pet care services. However, we cannot be held liable for:

• Pre-existing health conditions that may be aggravated
• Adverse reactions to grooming products (unless caused by negligence)
• Injuries resulting from your pet's own behaviour
• Stress-related issues in pets with undisclosed anxiety

7.2 Your Liability

You are responsible for ensuring all information provided about your pet is accurate and complete. You may be liable for any damage or injury caused by your pet to our staff, premises, or other animals.

7.3 Website Disclaimer

The information on this website is provided for general information purposes. While we endeavour to keep information accurate and up-to-date, we make no warranties about the completeness, reliability, or accuracy of this information.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Gleam Spot or our content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.

9. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse or take responsibility for the content of third-party websites.

10. Privacy

Your use of our website and services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes acceptance of the modified Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific terms, constitute the entire agreement between you and Gleam Spot regarding your use of our website and services.

15. Contact Information

If you have any questions about these Terms, please contact us:

Gleam Spot
47 Meadow Lane
Bristol, BS4 2TP
Email: [email protected]